Unwanted calls to invite hefty penalties

PRESS TRUST OF INDIA

New Delhi, Nov 29: In a move that will give major relief to millions of subscribers, telecom regulator TRAI will tomorrow announce new guidelines to curb the menace of unsolicited calls by imposing hefty penalties on errant telemarketing firms and operators. Besides hefty penalties, the telemarketing firms would be allotted a separate series of numbers beginning with '700' that would allow subscribers to recognize their calls and decide whether to accept or reject them.
 According to sources, TRAI has proposed to impose a penalty of up to Rs 2 lakh on telemarketing firms against whom complaints have been received six times, before blocking the number, while service providers that violate mobile users' 'do not call' instructions four times face a fine of up to Rs 10 lakh.
 It will be the responsibility of both telemarketing firms, as well as service providers, to ensure that subscribers who have opted for not getting such calls are not harassed by telemarketers, as per the new TRAI guidelines. "We will bring out the regulations on unsolicited calls tomorrow," TRAI sources said. TRAI had released a consultation paper, titled, "Review of Telecom Unsolicited Commercial Communications Regulations", in May this year.

Lastupdate on : Mon, 29 Nov 2010 21:30:00 Makkah time
Lastupdate on : Mon, 29 Nov 2010 18:30:00 GMT
Lastupdate on : Tue, 30 Nov 2010 00:00:00 IST



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