Srinagar, Sep 17: In order to formulate an effective customer grievance redressal mechanism, a review meeting of the Bankers Customer Services Centre was held here today at J&K Bank Corporate Headquarters.
 J&K Bank Executive President, Tafazal Hussain presided over the meeting and representatives of almost all the member banks including SBI, PNB, Indian Overseas Bank, Bank of Baroda, Vijaya Bank, Dena etc attended the meeting. The meeting, 26th in a row, was held after a gap of four-and-a-half years.
 J&K Bank President, Meera Jamwal, who looks after Supervision and Control and Customer Care Division of the bank, also attended the meeting.
 Hussain said, “This forum of bankers will now meet every quarter to assess the customer services’ scenario. We shall be acting as financial counselors to the customers and there will be fast redressal of customer grievances.”
 He said that various channels of communication would be thrown open for the benefit of customers so that they have hassle-free access to the centre for seeking redressal of their grievances.
 The meeting deliberated various issues related to customer services of banks in the state and discussed measures to improve the scenario.
 The participants also suggested steps to fast track redress of customer grievances.
 The participants reiterated that the forum would be re-invigorated and would meet regularly to make the services offered by Banks across the state better and comfortable for the customers.

Lastupdate on : Sat, 17 Sep 2011 21:30:00 Makkah time
Lastupdate on : Sat, 17 Sep 2011 18:30:00 GMT
Lastupdate on : Sun, 18 Sep 2011 00:00:00 IST