Kashmir channel partners to sue Tata
‘Company left us in lurch after we spent lakhs of rupees’
Srinagar, Dec 9: In what may land Tata Docomo in some trouble, its channel partners in Kashmir are mulling to sue the company for winding up its operations in the state without giving any prior information to the franchise owners.
“We have sought advice from some lawyers and within few days we will file a suit against the company for leaving us midway even as we have invested lakhs of rupees in setting up franchisees,” said Shah Hussain, president, Kashmir Tata Docomo Channel Partners’ Association.
He said: “The company left us in lurch after we spent lakhs of rupees.”
“Neither the company officials nor their representatives contacted or communicated with us before taking decision to wind up their operations. We have come to know about their decision by the media,” Hussain said.
He said: “After the news came in the media, when contacted the officials of Tata here seeking information from them. But they were blank saying they had no information about the wind up plans of the company.”
Pertinently, the company has not even announced any compensation/refund for the customers who were earlier promised refund for their devices.
According to the channel partners, the company was now disconnecting the services of Photon prior to due date forcing customers to pay bills on time.
“Earlier company used to provide 10 to 15 days time to customers before disconnecting the services, but now they are abruptly disconnecting services after one or two days of bill date,” Hussain said.
Photon subscribers whose services have been snapped said that while the company was silent about any refund to the subscribers whose internet devices would be rendered useless after the company winded up its operations next month, “it is snapping the connections just because we have not deposited the monthly bill.”
The channel partners said they had to face the brunt of customers, while company had left them in lurch only to face the ire of customers who demanded compensation/refund.
“Every day we have to deal with angry customers who demand return of the money they have spent on purchase of the internet devices (Photon). We try to pacify them by citing our problems. But it is very bad on the part of the Tata that it has not come up with clear plan regarding the refund,” said Owais Bashir, a Tata Channel partner.
“The company officials are inaccessible to us not to talk of customers. We have invested lakhs of rupees in setting up offices and other requisite infrastructure but unfortunately we have been left high and dry as they are not even listening to our pleas,” Bashir said.
Interestingly, the decision of the company came just a month after Congress General Secretary, Rahul Gandhi and Chief Minister, Omar Abdullah, hosted tycoons of Indian industry including Ratan Tata in Srinagar where the latter had shown keen interest to invest in the state.
Greater Kashmir repeatedly tried several numbers of senior officials of the TATA Docomo to seek their comment but nobody picked up the phone.
Lastupdate on : Sun, 9 Dec 2012 21:30:00 Makkah time
Lastupdate on : Sun, 9 Dec 2012 18:30:00 GMT
Lastupdate on : Mon, 10 Dec 2012 00:00:00 IST
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