Winter Secretariat

Winter secretariat in Srinagar is said to be in a state of freeze. One of the objectives of operationalising off-Darbar secretariats in the winter as well as the summer capital was to make available grievance redress systems that would otherwise remain unavailable with the shifting of the whole seat of government. That the winter secretariat in Srinagar is hardly functional is a sad news. That ministers who basically hail from Jammu region have been deputed by the General Administration Department (GAD) to provide grievance redress for the people in Kashmir region. Logically, it is the ministers representing Kashmir constituencies who are supposed to be deputed in Srinagar winter secretariat, for they are much better placed in providing redress to the people's problems in Kashmir region. Quite naturally, they are better connected to the people here and have a better understanding of winter-specific challenges and their solutions. For making winter secretariat better accessible to the people in the valley, the government would do well to rethink whether placing it in the secretariat building makes it physically well accessible to the people. Beyond that, the very structure and the style of conducting business of the winter secretariat need re-thinking. It needs to be made more people friendly in a manner that it is not a minister but system-centric. Staff and systems need to be trained and designed in a manner that follow up actions happen automatically with or without the physical presence of ministers. Even going further, the winter secretariat also needs to be networked with the Grievance Redressal Cell so that the officials manning the winter secretariat are able to understand the nature of the grievances already registered with the cell. The process of registering grievances also needs to be made more people friendly. Towards that, use of some components of e-governance would be vital. In the absence of these necessary structural changes the winter secretariat would remain a 20th century governance system devoid of technological convenience, democratic character and people sensitive approach.

Lastupdate on : Fri, 7 Dec 2012 21:30:00 Makkah time
Lastupdate on : Fri, 7 Dec 2012 18:30:00 GMT
Lastupdate on : Sat, 8 Dec 2012 00:00:00 IST

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