Tata takes Valley subscribers for a ride

Snaps Photon connections; remains silent on refund


Srinagar, Dec 8:  In a bad trade practice typical of an also-ran business enterprise, the TATA Docomo has disconnected service to hundreds of Photon subscribers in the Valley for non-payment of petty amounts by them. This has been done despite that the company’s decision to wind up its operations in the state would render internet devices of thousands of its subscribers in J&K useless.
 The Photon subscribers whose services have been snapped said that while the company was silent about any refund to the subscribers whose internet devices would be rendered useless after the company winded up its operations next month, “it is snapping the connections just because we have not deposited the monthly bill.”
 “It is height of arrogance and impunity with which the TATA operates here. Given the fact that the company is yet to refund us for the devices which will be rendered useless from next month, we had delayed the submission of the fee with a hope that the company could deduct it from the refund amount it is supposed to give us. But this is quite shocking that the company has disconnected our services,” said a group of subscribers.
 Irshad Ahmad, a Photon subscriber said: “I was sent a mail by the company to clear the amount which is just about Rs 230. I ignored hoping that the company will refund me the balance amount after deducting this amount. But they have snapped the connection.”
 The Tata customers demanded strict action against the company for failing to provide them refund.
 “State government should take cognizance of our grievances and impose severe penalties on the company for not coming up with a refund policy for its subscribers in the state.”
 The subscribers alleged that it was a bad trade practice on the part of the company to cut the connection to its subscribers. “There is no logic to cut the connection to any subscriber, more particularly when the amount to as petty as Rs 200 or Rs 300. After all the company has a legal and moral obligation to refund the subscribers for the devices that will be rendered useless from next month.”
 “I had only Rs two hundred bill pending for the last month I was not able to pay it due to some reasons. But they (Tata) people disconnected my internet connection despite the fact that I have bought photon device from them for Rs 2,000 and they are yet to refund me for the losses which I will incur due to their fault,” said Manzoor Ahmad, a TATA Photon subscriber, adding that he had to face lot of inconvenience due to abrupt disconnection of his services.
 The customers of the company who had invested in purchasing equipments like Tata Photon devices, wireless sets or handsets feel “cheated” by the one of the reputed company in the telecom sector.
 After deciding to wind- up its operation from the state, existing customers of the company were seeking compensation of the devices which they were using, as after the closure of operation these devices would be rendered useless.
 Tata customers alleged that management of Tata Docomo is not cooperating with them.
 “They never attend our phone calls neither they respond to our grievances,” said Ajaz Ahmad, a Tata subscriber here.
 Pertinently, earlier the company management had told Greater Kashmir that they will compensate the subscribers.
 “There is no such indication from the company to us,” said a Tata franchise owner, wishing not to be named.
 Pertinently, the channel partners of TATA Docomo who have invested huge sums in setting up infrastructure and offices here are up in arms against the company accusing it of ditching them.
 “The company ditched us and kept us in dark till it took the decision to wind up its operations in J&K,” they said.
 “It is highly condemnable that a company of high repute like TATA has wound up its business operation in the state without intimating the channel partners who were working day in and day out to promote the company,” they added
 According to Tata franchise owners on an average every channel partner has invested Rs 30 lakh to Rs 50 lakh for setting offices and other infrastructure. 
 They are demanding compensation and refund of security deposit from the company.
 When contacted Tata Teleservices Chief Operating Officer, Atul Kansal refused to divulge any details.
 “I am not in position to speak anything regarding the issue,” he said.

Lastupdate on : Sat, 8 Dec 2012 21:30:00 Makkah time
Lastupdate on : Sat, 8 Dec 2012 18:30:00 GMT
Lastupdate on : Sun, 9 Dec 2012 00:00:00 IST

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