Poor Aircel service pesters subscribers
Srinagar, May 17: Subscribers of Aircel in Kashmir are presently a discontented lot: Reason, ‘poor connectivity’ and ‘ill service’.
Greater Kashmir received a litany of complaints from Aircel subscribers from different parts of the Valley saying the cellular company is not providing quality service and even as charging from the customers for the unsolicited services.
“Initially Aircel service was good, but now they are lagging behind every other company in the Valley. There is lot of problem in connectivity on this network,” Rauf Bhat, a subscriber said.
He said: “More often than not when you make a call from the Aircel, you listen to some echoing sounds that fade out the voice from other side,”
The subscribers complained that the company has increased its call charges unilaterally and is sending unsolicited SMSes or activating services that are never sought by the customers.
The customers said the company has been irking them with pesky messages
“They sent you tantalizing messages, when one clicks on it, amount is deducted from the account balance of the subscribers,” they said.
“I received a message from the cellular service provider saying: recharge your account in order to reduce the call charges to half the rate,” Suheem Ahmad, a Kashmir University student said.
“Believing in the message, I recharged my account but only to see no reduction in call charges was effected,” Ahmad said, adding that he tried to complain to the customer care but there was no response.
“My mobile balance was deducted for activation of some service that I had never asked for,” said a subscriber.
Basit Ahmad, a city denizen said: “Aircel is sending some messages saying ‘click on it to download pictures’. But once you click, deductions are effected in the account automatically.”
Even GPRS and internet services provided by the company are not up to mark, Abid Shafi of Pampore said.
He said: “I have recently purchased Aircel 3G SIM, but its service is not good in Pampore.”
Safina Nabi , a KU student said : “I have recently purchased new mobile set, but my 3G internet was not functioning on it. I asked Customer Care of Aircel to provide me internet setting, but I was surprised when they barred my calls to customer care.”
She said: “Even the executives at the Customer Care don’t replying your queries.”
Repeated attempts to contact officials of Aircel proved futile.
Lastupdate on : Thu, 17 May 2012 21:30:00 Makkah time
Lastupdate on : Thu, 17 May 2012 18:30:00 GMT
Lastupdate on : Fri, 18 May 2012 00:00:00 IST
- MORE FROM BUSINESS
- ‘JK spends little on tourism sector’
- Govt for boosting silk production
- Pulwama consumes Rs74 cr plan
- Poor Aircel service pesters subscribers
- Buyer-Seller Meets promote business contacts: Governor
- 'Technology Park at Ompora to be developed on modern lines'
- Rs34 cr Excise and Taxation Complex ready for commissioning
- Rs 7 crore distributed under NFBS, other schemes
- JK economy showing signs of recovery
- IUST hosts programme on Right to Information Act
- Municipal pensioners seek 6th pay commission arrears
- TAAK hails Farooq Shah
- CTEU welcomes Rizvi
JUSTICE SAGHEER REPORT
GK NEWS NETWORK
Srinagar, May 17: Jammu and Kashmir government Thursday accorded six months extension to the Cabinet Sub Committee (CSC), constituted to look into the recommendations of Justice Sagheer led Working Group More
- Srinagar City
Men-in-blue to start general awareness; System to be in place by mid June says SMC
GK CITY REPORTER
Srinagar, May 17: At a time when Chief Minister, Omar Abdullah is in news for adhering to traffic signals, the men-in-blue often add manual efforts in the regulation of traffic by literally making people More
Jammu, May 17: Senior National Conference leader and MLC Ajay Sadhotra on Thursday asked the PDP Patron Mufti Muhammad Sayeed to explain to the people of Jammu and Kashmir why he failed to generate More
Muzaffarabad, May 17: Eight persons, including a couple, were drowned while five others were recovered with injuries after a passenger jeep they were traveling in plunged into the river in Neelum valley More
- Education and Career
INDO ASIAN NEWS SERVICE
New Delhi, May 17: The India Gandhi National Open University (IGNOU) has started the admission process for the July 2012 session for masters, bachelors, diplomas and certificate programmes. The last More