Adverse feedback can cost dealership to gas dealers

Oilcos to introduce rating system

MUKEET AKMALI

Srinagar, Jan 7: In what could act as a deterrent for erring gas agencies, the union petroleum ministry has decided to come up with rating system for dealers.
 According to officials, the ratings will be given according to the feedback from the customers of particular agency.
 “Any adverse feedback about the dealer(s) could possibly lead to cancellation of their dealership,” said an official of Petroleum Ministry.
 According to experts the rating system could act as deterrent for gas dealers here, “who hardly bothered about addressing the problems of consumers.”
 “The system will give voice to LPG consumers here who otherwise have been left at the mercy of gas dealers. Any person not happy with his/her dealer can lodge a complaint against the agency on toll free number of the Oil Marketing Companies or can log on to their official website,” said a senior official of an Oil Company here.
 Pertinently, the meagre number of LPG dealers in the Kashmir valley coupled with lack of infrastructure and less manpower in gas agencies, has aggravated the problem of LPG consumers here.
 Notably, the centre government has already initiated pilot projects in this regard in Chennai, Chatisgarh, Meerut, Satar, Bhubaneshwar and Mumbai in which more than 1.10 lakh customers have participated, the official added.
 To bring transparency in Delivery of cooking gas
 Waiting list
 Meanwhile, in order to bring more transparency in the gas delivery, the oil marketing companies are contemplating to put “waiting list” of customers on their portals.
 The portal will give information about the last date of delivery from the distributor(s) and the status of waiting list clearance.
 Further, there will be a domestic gas consumer card which will be signed by the delivery boy after cross-checking DGCC number in cash memo acknowledgement slip.
 The LPG cylinders receipt will carry serial numbers like 1/6, 2/6. The customer will be required to sign an acknowledgement slip of cash memo; whenever delivery is made an SMS will be sent to the customer.

Lastupdate on : Mon, 7 Jan 2013 21:30:00 Makkah time
Lastupdate on : Mon, 7 Jan 2013 18:30:00 GMT
Lastupdate on : Tue, 8 Jan 2013 00:00:00 IST




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