J&K Bank customers have complained of poor ATM services in Gund and Ganiwan areas of Kangan in Ganderbal district.
A group of customers said that they are facing immense inconvenience due to the frequent technical snags at the only available ATM in these towns due to which these ATMs have been left non functional over past one week. The customers said either the frequent technical snags or shortage of cash were creating problems for them.
"There is only one ATM of J&K Bank in each Gund and Ganiwan areas catering to a huge customer base spread across the large area, every day transactions worth lakhs of rupees take place here. These ATMs are situated on Srinagar-Leh highway however they often remain out of order," said a local resident Nisar Ahmed.
Many angry customers have threatened to close their accounts, if concerned authorities failed to improve the ATM service in these areas. "We are fed up with day to day technical snags or shortage of cash in ATMs of JK Bank at Main market Gund, and main market Ganiwan," the customers said.
A Senior Jammu and Kashmir bank executive said that they are having some technical fault with both these ATM's , adding that they have taken up the issue with the concerned.
"We are having the same issue with many ATM's in Kashmir, adding that due to COVID-19 situation the technical team is not able to visit here," he added.