Chairman and CEO, J&K Bank, Parvez Ahmed, today said the bank was committed to the development of trade and commerce in the state in every possible way within the prescribed framework of regulations.
On restructuring of the loan accounts, the chairman said that whatever "flexibility we are able to get from the system shall be extended to our customers."
Parvez was addressing a delegation of Kashmir Traders and Manufacturers Federation (KTMF) led by its president Muhammad Yasin Khan at a meeting at bank's corporate headquarters here.
"We are quite aware of our role and responsibilities as the leader bank of this region and are trying our best to meet not only people's needs but expectations as well.
"The best example to support our claim is the way we have smoothly dealt with the demonetisation process across the state when the entire country is still reeling under its effects," he said.
Earlier, president KTMF Muhammad Yasin Khan along with delegation members urged the chairman JK Bank for restructuring of loan accounts "as last five months have brought all the businesses in the Valley to a grinding halt."
The office bearers of the traders' body raised various issues relating to "staff shortage at the business units, requirement of ATMs at certain places, swelling of charges, increase in insurance premiums and the over-all efficiency of the banking procedures," a statement here said.
The chairman JK Bank responded to each of the issues in detail. Sounding tough on customer services, he said, "There will be no compromise on the personal dignity and respect of our customers."
He said, "Since we are more focused this time on the issue of restructuring, recruitment list will be finalised soon. We shall rationalise the staff according to the needs on the ground and a review of charges would also be taken soon.
"Steps will soon be taken for commissioning of ATMs but only after proper survey of the places mentioned for such installations," he said.
The chairman directed the entire senior-management present on the occasion to listen to all the valuable suggestions and inputs given by the members of delegation and incorporate these to make the system more vibrant and efficient.
In the end, the delegation expressed their commitment to cooperate with the bank on all issues of public interest.