In a shocking result, a government survey has found thatevery fourth patient visiting the AIIMS is dissatisfied with treatment andother facilities at the premier institute.
As much as 28 per cent of patients visiting the All IndiaInstitute of Medical Sciences (AIIMS) are dissatisfied with treatment offeredat its emergency and surgery departments, while 25 per cent of respondents werenot happy with the services at the ENT department.
At least 23 per cent of the patients were found to beunhappy with the overall treatment and other facilities offered by thecountry’s premier institution. A majority of these patients have expresseddispleasure with the patient services at the emergency, surgery, orthopaedic,obstetrics and gynaecology departments.
The feedback from the patients was taken under the”Mera Aspataal” initiative, which was launched by the Union HealthMinistry in 2016 to seek the people’s views in improving public healthcarefacilities.
The survey has revealed that the behaviour of the stafftowards the patients is a major cause of dissatisfaction among over a third ofrespondents.
The feedback note from the government survey stated that themajor cause for patient dissatisfaction stems from the behaviour of staff (35per cent), followed by other reasons (34 per cent).
Quality and cost of treatment at the AIIMS are other causesof dissatisfaction among the patients, with 13 per cent and 12 per centpatients dissatisfied with them respectively. Also, 6 per cent of the patientswere dissatisfied with the state of cleanliness in hospital premises.
The cardiology department was rated the best among thehospital’s departments, with 84 per cent patients expressing satisfaction withits functioning. Cardiology is also one of the busiest departments of thehospital.
As many as 80 per cent patients were satisfied with the eyecare, paediatrics and psychiatry departments.