Taking a major leap towards creating a robust response mechanism to address the queries and grievances regarding Shri Mata Vaishno Devi yatra, Lieutenant Governor ManojSinha, who is also the Chairman of the shrine board Thursday inaugurated a hi-tech, round-the-clock call centre for devotees of the shrine at the Spiritual Growth Centre, Katra.
An official spokesman in a statement said that terming the call centre as yet another initiative of the shrine board towards optimum utilisation of available technologies for larger facilitation of the yatris, the Lt Governor said that the first such facility put in place by the shrine board would be of immense help to the devotees worldwide, as their queries and grievances in regard to the pilgrimage would be addressed by providing them information sought for on real-time basis.
Underscoring the significance of the new facility, the Lt Governor said that the initiative was aimed at providing the much-needed assistance to the pilgrims to plan their visit to this shrine, keeping in view the prevailing weather conditions, yatra status, availability of helicopter services, battery operated vehicles, accommodation and other facilities at any given point of time, making their yatra experience more pleasant and memorable.