Jammu and Kashmir Police have started a unique grievance/helpline cell in south Kashmir's Pulwama district to help the people in distress and remain connected with the people.
The latest initiative, brain child of young Kashmiri IPS officer Rayees Muhammad Bhat has evoked massive response with more than 1500 people approaching the police through the helpline with variety of problems in the first two months.
After Bhat, a 2010 batch officer, was posted as Superintend Police of the district in March this year, he thought of bridging the gap between police and people. Just within a month's time after his new posting Bhat started a grievance/helpline to connect with the masses.
The SP Pulwama has named the latest initiative 'Athrout' (helping hand). Any complainant who approaches the police through this helpline is provided a form which the SP himself marks to his subordinates for further action. After 10-days the complainant gets a call from the concerned police officer and if he is not satisfied the form reaches back to the SP, who takes a review meeting after every 15-days.