After a week of distress, patients heaved a sigh of relief on Wednesday as doctors' strike ended at SMHS Hospital here.
"On the basis of mutual consensus, we are suspending the strike for two weeks," a statement by Resident Doctors Association of GMC hospitals said.
Dr. Kaiser Ahmed, Principal GMC said, "We have initiated a process of many systematic reforms meant to streamline patient load in the hospital and smoothen the treatment process." A letter of agreement PS/MC/15/897 dated December 22nd was also signed between RDA and SMHS Hospital administration.
The doctors were demanding security after some attendants allegedly assaulted a medico in the hospital last week.
Although doctors resumed OPDs and wards, there were very few patients as the news of hospital closure has spread during the past week. "We will have a normal load on Thursday, we believe," Dr. Adil Ashraf, President RDA said.
Doctors at SMHS Hospital have appreciated the efforts of the administration but have demanded greater and faster efforts to address their issues.
In the handout, RDA has slammed the system which makes patients 'run from one department to other' without any guidance and assistance. "A patient has to do a lot of running around. There is no one to tell him which department to go to. If a patient is sent back, again and again, it is bound to distress him," a doctor at SMHS Hospital said.
Doctors have demanded that a CMO be made the point contact for patients and a proper movement and guidance system for patients be put in place.
GMC Principal said that such patient-friendly initiatives would be prioritised and had already been initiated. "We will implement the short-term measures meant to enhance doctor security and patient comfort at the hospital in a time bound manner," he said.
The GMC Principal recently constituted a committee to look into the implementation of Standard Operating Procedure at SMHS Hospital for patient and doctor friendly system and to minimise doctor-patient conflict.