To cater to the huge rush of pension revision cases, Accountant General’s Office has created new pension revision sections in both Srinagar and Jammu offices.
The new sections will be in addition to existing sections and additional staff has been posted for early settlement of the cases.
AG office is committed to authorise fresh cases as per citizen charter within 45 days of receipt from the concerned department.
“By deployment of additional resources, we hope that backlog of cases under SRO-194 dated 24.04.2018 i.e. cases of pensioners who have retired or expired after 01.01.2016 and who have not received revised benefits as yet, will be cleared by July 2019. Since pension of Pre-01.01.2016 pensioners has already been revised under Formulation-1 of Govt. Order No. 222-F dated 24.04.2018, it will be our endeavour to clear cases for revision under Formulation-II expeditiously,” read a statement issued by the AG’s office.
“Accordingly, all the pensioners and family pensioners covered under SRO-194/G.O. 222-F are requested to cooperate with Office. And spare the trouble of visiting the office personally or requests for help/information from unauthorized persons.”
All queries can be addressed to (i) e-mail ID firstname.lastname@example.org (ii) Srinagar office helpline number 1800 180 1070 (with contact person –Abdul Rashid Malik, PRO, and Jammu office helpline number 1800 180 1090 (with contact person –Sanjay Gupta, PRO) and (iii)pensioner can also send a fax to Srinagar Office – 0194-2477839 & to Jammu office – 0191 – 2582065. Office will endeavour to reply within a week, it said.
For escalation of the cases, in case pensioners are not satisfied with the response, they may contact SangeetaPurswani, DAG (Pension) on e-mail ID email@example.com and over phone 0194-2458126 (between 2:00 PM to 04:00 PM).