HDFC Bank was ranked No 1 in India by customers in the ‘World’s Best Banks’ survey conducted by Forbes magazine.
In the first edition of this survey, Forbes partnered withmarket research firm Statista to measure the best banks in 23 countries. HDFCBank emerged as India’s No1 bank, said a spokesperson of the HDFC Bank.
The survey did not measure financial performance, ignoringbalance sheets and P&L statements in favour of customer opinion, thespokesperson said. Customers were asked to rate banks on overall recommendationand satisfaction, as well as five key attributes or ‘sub-dimensions’ of trust,terms and conditions, customer service, digital service and financial advice.
“We are extremely humbled to be ranked No 1 by thecustomers,” said Aditya Puri, HDFC Bank MD. “Our customer has always been atthe heart of everything we do since we set out to create a ‘World-Class IndianBank 25 years ago. On behalf of all my colleagues, I would like to thank eachand every customer for reposing their trust in us through the years.”