ICICI Bank has announced that it has integrated its AI powered multi-channel chatbot, ‘iPal’, with the world’s two most popular voice assistant apps–Amazon Alexa and Google Assistant– to enable its retail banking customers to undertake an array of banking
services with just a simple voice command. This novelfacility offers customers yet another way to connect with their Bank from homeat a time when they are advised to stay indoors in the wake of the nationwidelockdown.
According to statement, the launch of voice banking facilitycomes close on the heels of new digital initiatives undertaken by the Banknamely, chat based banking services on WhatsApp and ‘ICICIStack’, a set ofdigital banking and APIs (Application Programme Interface), to ensureuninterrupted banking experience to customers—both retail and business. ‘ICICIStack’offers nearly 500 services that covers almost all banking requirements ofcustomers such as digital account opening, loan solutions, payment solutions,investments and care solutions.