LMD settles consumer complaint, fines dealer for violating norms

Legal Metrology Department has fined a dealer, importer of a water sipper bottle, Rs 15,000 for making inadequate declaration of date and place of the imported item.

According to a statement, a consumer purchased an insulated water sipper bottle from the departmental store located in the Residency Road area of Srinagar city with the assurance that the said bottle shall keep the water warm for a period of 8-10 hours.

However, the consumer complained that the said bottle did not work as promised. He approached the management of the departmental store for refund of the amount or replacement but was given a deaf ear, the statement said.

The consumer approached the LMD, which served a notice to the manager of the departmental store and also scrutinized the product for the mandatory labelling and it was found that the imported product was not carrying the declaration of month and year of import and country of origin, it said.

 The matter was also taken up with the importer of the product for carrying false declaration of insulated bottle and a penal sum of Rs15,000 was slapped on the importer for making inadequate declarations on the product. Moreover, the management of departmental store took back the defective product and refunded the amount to the consumer.