Air India software shutdown effect: 137 flights to be delayed Sunday

The five-hour shutdown of Air India’s check-in software, which occurred Saturday morning, is still causing its ripple effect as the airline said 137 flights will be running with a delay on Sunday.

The average duration of delay — on these 137 flights ofSunday — would be of 197 minutes, the airline’s spokesperson said.

   

Thousands of passengers had a harrowing time Saturdaymorning at airports across the world as Air India’s passenger service system(PSS) software, which looks after check-in, baggage and reservation, did notfunction from 3.30 am to 8.45 am due to a technical glitch.

The spokesperson said total 149 flights were delayed onSaturday because of the software shutdown.

When asked about its effect on Sunday, he said, “Due todelay in first sector, 137 flights are delayed by 197 minutes (average).”

Once an aircraft is delayed in first sector, it is bound tobe delayed in the second and third sectors as well. An aircraft generally goesfrom one sector to another during the day. For example, while Delhi-Mumbai isone sector, Mumbai-Bengaluru is another sector and Bengaluru-Chennai is thethird sector.

The average number of flights that Air India group, whichalso includes subsidiaries Alliance Air and Air India Express, flies daily is674.

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