Glitches in new salary payment system dampened Eid for many Govt employees

Many government employees went without monthly salary due ahead of the Eid which was observed on Wednesday as the recently introduced electronic mode of disbursement developed glitches. 

The new electronic method of payments known as “JKPaySys” failed to send salaries into the accounts of many employees on the scheduled time, forcing them to spend the religious festival in anxiety.

“If at all the system is in a pilot phase, the government should not have tested it around Eid time. It was really frustrating not to receive the salary on Eid day,” said Zahid Ahmad, a government employee.

Many employees told Greater Kashmir that they tried to contact authorities in the Finance department but were told that the delay in release of their salaries was due to “server problems”.

While as employees have welcomed the transition of salary payment to the new digital system, most of them say its trial could have taken place on one or two departments instead of all government employees.

“The glitches in the system had a cascading impact on government salaries on the occasion of Eid when one requires money,” said Shabnum Fayaz, president Employees Joint Action Committee.

“We are in favour of the system if it works fine but will keep a check if loopholes exist.”

Director General accounts and treasuries, Muhammad Yusuf Pandit told Greater Kashmir that it was for the first time that salaries were being disbursed through the digital system using 16-digit bank account numbers instead of name of the employees.

He said that 600 account numbers registered in the Central Personalised Information System (CPIS) were incorrect, causing hurdles in smooth disbursement of salaries.

“We had all the details captured under CPIS which includes name and bank account number of the employee. At the last moment it was realised that the account numbers for many were incorrect so the salaries had to be transferred manually through cheque system,” Pandit said, adding the system was in a transition mode from “manual to digital”.