The Governor’s administration has censured administrative heads of the departments for their cold response to some complaints received by governor’s grievance cell, expressing dismay at their ‘callous approach’.
A senior government official said Governor Satiya Pal Malik’s secretariat has taken up the issue of delay in disposal of public grievances received by governor grievance cell (GCC).
Since June, after the PDP and BJP severed ties, the GCC has received 39284 complaints of which 38228 have been dealt with or forwarded to the concerned quarters for timely redressal.
Around 640 complaints and grievances received from a cross section of the society are under process.
“At times, governor secretariat or the GCC seeks immediate response from the departments in the context of specific grievances/ complaints received by it. But it has been observed that notwithstanding the instructions issued for the disposal of grievances from time to time, certain departments /offices furnish the action taken report/response to the Governor’s grievance cell or governor’s secretariat belatedly, thereby defeating the concept of prompt service delivery and grievance redressal which are a sina qua non of the ” Mission Good Governance- Mission delivering development,” reads a communiqué of governor’s secretariat addressed to administrative heads.
The communiqué asks all heads of departments to ensure speedy disposal of the grievances and to comply with the instructions.
“Further the departments shall ensure submission of reports/response in respect of the complaints /grievances to the GCC secretariat as the case may be as per the time lines conveyed by the governor secretariat,” the communiqué directs.
The government has dedicated a portal JKgreviance.in for citizens to lodge and track their grievances online, removing the need for them to appear at any location in person.