Food delivery company Zomato is winning the internet afterit on Wednesday refused to resolve a customer's complaint about being assigneda Muslim delivery executive for his food order.
"Food doesn't have a religion. It is a religion,"the company tweeted in response to the customer's request for change of therider.
On Tuesday night, a man tweeted about cancelling his orderplaced on Zomato as the designated rider was a "non-Hindu".
"Just cancelled an order on @ZomatoIN they allocated anon hindu rider for my food they said they can't change rider and can't refundon cancellation I said you can't force me to take a delivery I don't want don'trefund just cancel," Amit Shukla, a resident of Jabalpur in Madhya Pradeshtweeted.
In a series of tweets, he also shared screenshots of hisconversation with Zomato's customer care, saying he would take up the issuewith his lawyers.
The company stood its ground and flatly refused to changedelivery executive.
Zomato founder Deepinder Goyal echoed his company's stand,with a firm message. "We are proud of the idea of India – and thediversity of our esteemed customers and partners. We aren't sorry to lose anybusiness that comes in the way of our values," he tweeted.
Zomato's response won it many admirers.
"Respect. I love your app. Thank you for giving me areason to admire the company behind it," former Jammu and Kashmir chiefminister Omar Abdullah tweeted.
Former Election Commissioner S Y Quraishi tweeted:"Salute Deepinder Goyal! You are the real face of India! Proud ofyou."
Goyal had in an internal message to his team at Zomatoapplauded the customer team for "upholding our values and not discriminateon basis of caste or religion for sake of growth (or customersatisfaction)".
Sources said he told his team that they should not succumbto any demands of a customer, partner, or even an employee on racial grounds orgrounds of any form of diversity.
A Twitter user who identifies himself as Pandit Amit Shukla,and with the username @NaMo_SARKAAR, tweeted on Tuesday evening that he hadcancelled his order after a delivery executive called Faiyaz was assigned todeliver his food. Shukla shared the order status with a map from a locality inJabalpur.
He also shared a screenshot of the app's chat support,through which he requested for a different delivery executive. When asked whyShukla said: "We have Shravan and I don't need a delivery from a Muslimfellow."
The customer care executive responded that cancelling theorder would cost him Rs 237, and then said: "At Zomato, we don'tdiscriminate on basis of riders, I hope you understand."
Shukla tweeted that he cancelled the order without refund,and said that Zomato was "forcing us to take deliveries from people wedon't want".
He claimed he was uninstalling the app as the company wasnot cooperating and he would discuss the matter with his lawyers.
His tweets received angry responses from several users withone asking Shukla if he had ensured that the person who cooked his food was aHindu, while another pointed out that Shukla's vehicles run on "Muslimfuel" — alluding to most of the oil India buys coming from Gulf nations.