The Supreme Court Thursday directed refund of air tickets, domestic and international, for travel during the COVID19 lockdown period from March 25 to May 24 within three weeks from the date of the cancellation of flights.
Accepting the Centre’s proposal, the top court directed that if the tickets have been booked through an agent for travel within the lockdown period, in all such cases full refund shall be given by the airlines immediately and the amount shall be passed on immediately by the agent to the passengers.
It said: “If on account of financial distress, any airline/airlines are not able to refund then they shall provide credit shell, equal to the amount of fare collected, in the name of passenger when the booking is done either directly by the passenger or through travel agent so as to consume the same on or before March 31, 2021”.
It is open to passengers either to utilise such credit shell up to March 31, 2021 on any route of choice or transfer the credit shell to any person including the travel agent concerned, and the airlines shall honour such a transfer, the top court said.
A bench of Justices Ashok Bhushan, R Subhash Reddy and M R Shah said the suggestions and formulations arrived at the meeting held by the Ministry of Civil Aviation (MCA), Director General of Civil Aviation (DGCA), which are acceptable to the majority of stakeholders have to be implemented in letter and spirit.
“We also feel that such formulations are workable solutions in these peculiar circumstances which are prevailing in the country,” the bench said, while passing a slew of directions for refund of air tickets to the hassled passengers, whose flights were cancelled due to the pandemic induced lockdown.
The top court’s verdict came on a batch of petitions, including by NGOs and passengers associations, seeking complete refund of ticket fare for the flights cancelled.
It said that the court cannot lose sight of the present situation prevailing in the country and across the globe with regard to the effect of the COVID-19 pandemic and any strict enforcement action of Civil Aviation Requirement (CAR) (aviation norms) against the airlines would further restrict their operations.
“It cannot be disputed that the civil aviation sector, which is one of the important sectors, is seriously affected in view of the ban imposed for operating flights. Added to the same, air passenger traffic has come down heavily and which is gradually being restored,” the top court said.
It added that any such enforcement action may further jeopardise the possibilities of generation of cash by airlines which can further adversely affect/delay the refund cycle.
“Strict enforcement of Civil Aviation Requirements at this moment may not yield any meaningful result for any stakeholder,” the bench said.
It said that the passengers who booked tickets at any period of time but for travel after May 24, then the refund of fares to the passengers covered under this category shall be governed by the provisions of CAR.
“Even for international travel, when the tickets have been booked on an Indian carrier and the booking is ex-India (flights originating from India), if the tickets have been booked during the lockdown period for travel within the lockdown period, immediate refund shall be made,” the bench said in its order. If the tickets are booked for international travel on a foreign carrier and the booking is ex-India during the lockdown period for travel within the lockdown period, full refund shall be given by the airlines and said amount shall be passed on immediately by the agent to the passengers, wherever such tickets are booked through agents, it added.