Srinagar administration has pressed 50 load carriers into service to ensure supply of essential items to people at doorsteps on daily basis amid COVID19 lockdown.
These load carriers are being deputed to designated areas where they supply milk, cereals, LPG and other essentials on daily basis.
“They also deliver medicines as and when COVID19 Srinagar call centre receives such call from any area,” said additional Deputy Commissioner Srinagar, Syed Sajad Qadri. Each red zone area has also been provided with a dedicated team to help local population with any need or redressal of grievance.
“We have kept our teams stationed at designated red zones. People call for needs and we provide them it immediately. The load carrier loaded with vegetable, milk and other essentials is always there at standby to delivery essentials,” he said.
He said the special teams were there to provide essential services, emergency response, and socio-psychological support, besides medicare or redressal of any other grievances and issues.
Meanwhile, the COVID19 call centre set-up to help people has received 1,434 calls in the past 24 hours.
Among these, 872 complaints were registered and “sent for immediate redressal to concerned authorities,” said an official.
People can call on helpline number 6006333308 to seek help. The helpline was launched by Lieutenant Governor GC Murmu on Friday and received 1086 calls in the first 10 hours.
However, most of the callers wanted to check if the helpline really and actually works and some of them were prank calls, said an official.
After receiving lot of calls in during 10 hours, Deputy Commissioner Srinagar hinted at success of call centre, saying, “We have been tested positive.”
“While it is gladdening to note 1086 calls in first 10 hours of launch of #Srinagar’s Covid response centre, but a significant percentage of them were prank or curiosity calls to check whether the system works. It does! We have been tested positive (sic),” the DC tweeted.
The call centre received calls from other places also like Jammu, Delhi and Mumbai wherein people tried to register their concerns.
“One prank call is at the cost of a genuine call in waiting. Always!” the DC said in another tweet, impressing upon people to allow genuine callers to talk with authorities at the centre.
The centre was launched on Friday for people to seek essential services, emergency, socio-psychological support and medicare. Various help-lines made available earlier have now been replaced with this single-stop mechanism.
“The call centre provides one-stop solution to all grievances and needs of people of the district,” said Qadri.