Legal Metrology Department has settled two consumer complaints through alternate consumer disputes redressal mechanism.
According to an official statement, a person has complained about a car dealership for not refunding the advance booking amount of Rs 20,000. The complainant has cancelled his booking as the dealership failed to provide the car with colour of his choice.
The department issued the notice to the management of the workshop for unfair trade practice and within a period of 10 days, the complainant was refunded Rs 19,700, while Rs 300 were deducted as cancellation charges.
In another instance, a woman was refunded Rs 2000 – advance payment made for eye cataract surgery but the surgery was not conducted due to health issues of the complainant – after the intervention of the LMD.