50 load carriers supply essentials across Srinagar every day: Official

COVID19 call centre receives 1,434 calls in 24 hours
Representational Pic
Representational Pic

Srinagar administration has pressed 50 load carriers into service to ensure supply of essential items to people at doorsteps on daily basis amid COVID19 lockdown.

These load carriers are being deputed to designated areaswhere they supply milk, cereals, LPG and other essentials on daily basis.

"They also deliver medicines as and when COVID19 Srinagar callcentre receives such call from any area," said additional Deputy CommissionerSrinagar, Syed Sajad Qadri. Each red zone area has also been provided with adedicated team to help local population with any need or redressal ofgrievance.

"We have kept our teams stationed at designated red zones.People call for needs and we provide them it immediately. The load carrierloaded with vegetable, milk and other essentials is always there at standby todelivery essentials," he said.

He said the special teams were there to provide essentialservices, emergency response, and socio-psychological support, besides medicareor redressal of any other grievances and issues.

Meanwhile, the COVID19 call centre set-up to help people hasreceived 1,434 calls in the past 24 hours.

Amongthese, 872 complaints were registered and "sent for immediate redressal toconcerned authorities," said an official.

People can call on helpline number 6006333308 to seek help.The helpline was launched by Lieutenant Governor GC Murmu on Friday andreceived 1086 calls in the first 10 hours.

However, most of the callers wanted to check if the helplinereally and actually works and some of them were prank calls, said an official.

After receiving lot of calls in during 10 hours, DeputyCommissioner Srinagar hinted at success of call centre, saying, "We have beentested positive."

"While it is gladdening tonote 1086 calls in first 10 hours of launch of #Srinagar's Covid responsecentre, but a significant percentage of them were prank or curiosity calls tocheck whether the system works. It does! We have been tested positive (sic),"the DC tweeted.

The call centre received calls from other places also likeJammu, Delhi and Mumbai wherein people tried to register their concerns.

"One prank call is at the cost of a genuine call in waiting.Always!" the DC said in another tweet, impressing upon people to allow genuinecallers to talk with authorities at the centre.

The centre was launched onFriday for people to seek essential services, emergency, socio-psychologicalsupport and medicare. Various help-lines made available earlier have now beenreplaced with this single-stop mechanism.

"The call centre provides one-stop solution to allgrievances and needs of people of the district," said Qadri.

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