Helpline facilitates stranded J&K students, other people

With an aim to address the issues faced by the residents of Jammu and Kashmir living in different parts of the country, a 24×7 Helpline Center has been established at J&K Resident Commission Office, New Delhi, following the lockdown due to coronavirus pandemic.

The staff engaged with the center is working tirelessly forlast 14 days to reduce the hardships of the J&K students, business persons,labourers as well as patients who are currently out of J&K, a governmentspokesman said.

   

Helpline is engaged with local administrations of more than18 states in rendering all possible help in the form of cooked food, dryration, medicines, vegetables as well temporary accommodation where everrequired. Almost all the district administrations have been very prompt andresponsive in their actions and are making sure that all the issues areresolved on war front.

The helpline center is working 24×7 by listening and notingdown the queries, calls, grievances and suggestions concerning labourers,business persons, students, their parents as well as close relatives and evenpatients.

The center is being run by a team of Resident CommissionOffice – New Delhi under the guidance of Principal Resident Commissioner,Dheeraj Gupta, and is being ably supported by a strong team of seven LiaisonOfficers (LOs).

As per the process, the helpline team members receivequeries / calls from the students, patients, business persons, workers,laborers and then pass these on to the Liaison Officer of the respectiveregion. The LO in turn immediately gets in touch with the caller, listens tothe problem and then gets that resolved as per its merit. Where ever it isrequired, the help is arranged in coordination with the local administration ofthe respective region.

As far as the queries of students are concerned, during last14 days, the LOs have handled more than 250 queries from 50 locations acrossIndia rendering help to 800 students.

The LOs have very promptly established contacts with all thecallers and have been able to provide them timely help while coordinatingactively with the local administrations of the respective locations includingCollectorate Offices, Food & Supplies Departments, Police administrationsand Banks in some cases.

All the queries have been adequately closed post ensuringcomplete follow up and after confirmation from the caller that his/her issuehas been resolved.

The top few location with high number of queries have beenChandigarh, Mohali, Ropar, Bhopal, Kota, Jaipur, Pune, Bangaluru, Chennai,Hyderabad, Mumbai, Delhi, Dehradun.

As far as the queries of labourers, workers, businesspersons and patients are concerned, during last 14 days, the Helpline Team havehandled more than 1000 queries from 30 locations rendering help to 2500persons.

In case of labourers in Himachal Pradesh, the LiaisonOfficer – Chandigarh helped them to get accommodated in schools and PanchayatGhars. Many of them are being served cooked food on daily basis from local NGOsand government facilities.

In some cases of patients stuck in Mumbai and Delhi,LOs  helped them to accommodate in guesthouses on temporary basis. Many patients who live in J&K and dependent onlife saving drugs were helped with transport of those drugs through air-cargoor other transport facilities. Liaison Officer Mumbai also facilitated shipmentof 20000 masks from Mumbai to Srinagar for SKIMS.

Leave a Reply

Your email address will not be published. Required fields are marked *

three × 3 =