Srinagar: Lieutenant Governor Manoj Sinha on Monday said that the first step towards good governance was listening to people and resolving their grievances expeditiously and directed the officers to “maintain promptness in redressal mechanism.”
However, he also asserted, “There is a visible improvement in performance of departments and level of public satisfaction.”
LG Sinha made these remarks while interacting with 20 complainants from across the Union Territory as he addressed their grievances during “LG’s Mulaqaat”- Live Public Grievance Hearing programme at the Civil Secretariat.
“A proactive and citizen-friendly administrative system has made life easier for common man. Direct communication and speed and scale of governmental intervention to resolve daily issues faced by the masses, is providing a strong boost to public service delivery,” observed the Lieutenant Governor.
In today’s ‘LG’s Mulaqaat’ programme, with the intervention of the Lieutenant Governor, various issues of the applicants were resolved on the spot.
LG Sinha passed explicit directions to all Deputy Commissioners and concerned officials to “maintain promptness in grievance redressal mechanism by ensuring that requests and complaints from people are responded to within a reasonable timeframe.”
Zahoor Ahmad Khan from Budgam expressed gratitude to the Lieutenant Governor-led UT administration for taking appropriate action for quick redressal of his grievance.
One Shaikh Mudasir from Pulwama projected the issue of cleanliness of the freshwater stream – Laeth Khul, upon which the Lieutenant Governor directed the concerned Deputy Commissioner to involve civil society and PRI members and mobilize the local people in keeping the water stream clean.
On the issue of illegal soil extraction in the Kishan Ganga river, the Deputy Commissioner Bandipora informed the chair that appropriate action had been taken in this regard.
Mohd Ayaz Khan of Poonch drew the attention of authorities pertaining to delay in installation of hand pumps. LG Sinha passed directions to the Deputy Commissioner Poonch and Jal Shakti department to expedite the work.
Redressing the grievance of Mustafa from Doda regarding dysfunctional irrigation canal Pranu Khul, the Lieutenant Governor directed the Administrative Secretary Irrigation and Flood Control Department to complete the work on making the canal functional in the shortest possible time.
On the issue projected by Balwant Singh of Reasi regarding non availability of government transport facility in his locality, the chair was informed that necessary measures had been taken to address the issue.
Rehana Batul, Commissioner/Secretary, Public Grievances moderated today’s programme of “LG’s Mulaqaat” and informed the chair about the progress and status of grievances received.
Dr Arun Kumar Mehta, Chief Secretary; R K Goyal, Additional Chief Secretary, Home Department; Vivek Bhardwaj, Additional Chief Secretary, Finance Department; Nitishwar Kumar, Principal Secretary to Lieutenant Governor; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Heads of the Departments and other senior officers were present during the interaction, in person and through virtual mode.